/* ExtraHand Calls — design tokens and layout.
   Light is the base; dark applies via OS preference unless the user's toggle
   stamps data-theme, which must win in both directions. */

:root {
  color-scheme: light;
  --page: #f9f9f7;
  --surface: #fcfcfb;
  --surface-2: #f3f3f0;
  --ink: #0b0b0b;
  --ink-2: #52514e;
  --muted: #898781;
  --hairline: #e1e0d9;
  --ring: rgba(11, 11, 11, 0.10);
  --accent: #2a78d6;
  --accent-strong: #256abf;
  --accent-wash: rgba(42, 120, 214, 0.11);
  --good: #0ca30c;
  --good-text: #006300;
  --good-wash: rgba(12, 163, 12, 0.12);
  --warning: #fab219;
  --warning-text: #7a5200;
  --warning-wash: rgba(250, 178, 25, 0.16);
  --serious: #ec835a;
  --serious-text: #8f3c1a;
  --serious-wash: rgba(236, 131, 90, 0.16);
  --critical: #d03b3b;
  --critical-text: #a02525;
  --critical-wash: rgba(208, 59, 59, 0.12);
  --shadow: 0 1px 2px rgba(16, 24, 40, 0.06), 0 1px 3px rgba(16, 24, 40, 0.08);
  --shadow-lg: 0 12px 40px rgba(16, 24, 40, 0.18);
}

@media (prefers-color-scheme: dark) {
  :root:where(:not([data-theme="light"])) {
    color-scheme: dark;
    --page: #0d0d0d;
    --surface: #1a1a19;
    --surface-2: #232322;
    --ink: #ffffff;
    --ink-2: #c3c2b7;
    --muted: #898781;
    --hairline: #2c2c2a;
    --ring: rgba(255, 255, 255, 0.10);
    --accent: #3987e5;
    --accent-strong: #5598e7;
    --accent-wash: rgba(57, 135, 229, 0.16);
    --good-text: #0ca30c;
    --good-wash: rgba(12, 163, 12, 0.16);
    --warning-text: #fab219;
    --warning-wash: rgba(250, 178, 25, 0.14);
    --serious-text: #ec835a;
    --serious-wash: rgba(236, 131, 90, 0.14);
    --critical-text: #e66767;
    --critical-wash: rgba(208, 59, 59, 0.18);
    --shadow: 0 1px 2px rgba(0, 0, 0, 0.4);
    --shadow-lg: 0 12px 40px rgba(0, 0, 0, 0.55);
  }
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --page: #0d0d0d;
  --surface: #1a1a19;
  --surface-2: #232322;
  --ink: #ffffff;
  --ink-2: #c3c2b7;
  --muted: #898781;
  --hairline: #2c2c2a;
  --ring: rgba(255, 255, 255, 0.10);
  --accent: #3987e5;
  --accent-strong: #5598e7;
  --accent-wash: rgba(57, 135, 229, 0.16);
  --good-text: #0ca30c;
  --good-wash: rgba(12, 163, 12, 0.16);
  --warning-text: #fab219;
  --warning-wash: rgba(250, 178, 25, 0.14);
  --serious-text: #ec835a;
  --serious-wash: rgba(236, 131, 90, 0.14);
  --critical-text: #e66767;
  --critical-wash: rgba(208, 59, 59, 0.18);
  --shadow: 0 1px 2px rgba(0, 0, 0, 0.4);
  --shadow-lg: 0 12px 40px rgba(0, 0, 0, 0.55);
}

* { box-sizing: border-box; }
html { background: var(--page); }
body {
  margin: 0;
  background: var(--page);
  color: var(--ink);
  font: 14px/1.5 system-ui, -apple-system, "Segoe UI", sans-serif;
}
h1, h2, p { margin-top: 0; }
h2 { font-size: 15px; font-weight: 650; letter-spacing: -0.01em; margin-bottom: 12px; }
.hidden { display: none !important; }
.muted { color: var(--ink-2); }
.small { font-size: 12.5px; }
.grow { flex: 1; }
.row { display: flex; align-items: center; gap: 9px; flex-wrap: wrap; }
.section { margin-top: 14px; }

/* Shell ------------------------------------------------------------------ */
.shell { max-width: 1440px; margin: auto; padding: 18px 22px 40px; }

.topbar {
  display: flex; align-items: center; gap: 14px; flex-wrap: wrap;
  padding: 10px 0 16px;
}
.brand { display: inline-flex; align-items: center; gap: 9px; font-size: 16px; font-weight: 700; letter-spacing: -0.02em; white-space: nowrap; }
.brand-lg { font-size: 20px; margin-bottom: 4px; }
.brand-mark {
  width: 26px; height: 26px; border-radius: 8px; flex: none;
  background: var(--accent);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 32 32'%3E%3Cpath d='M9 11.5c0-1.4 1.1-2.5 2.5-2.5h1.2c.6 0 1.2.4 1.4 1l.9 2.6c.2.6 0 1.3-.5 1.7l-1 .8a12.2 12.2 0 0 0 4.4 4.4l.8-1c.4-.5 1.1-.7 1.7-.5l2.6.9c.6.2 1 .8 1 1.4v1.2c0 1.4-1.1 2.5-2.5 2.5C14.6 24 8 17.4 8 9.5' fill='%23fff'/%3E%3C/svg%3E");
  background-size: cover;
}
.top-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
/* Customer/Worker switch: sized to its own text so it reads as a mode, not a filter. */
.mode-select { width: auto; min-width: 116px; font-weight: 600; }

/* Cards ------------------------------------------------------------------ */
.card {
  background: var(--surface);
  border: 1px solid var(--ring);
  border-radius: 14px;
  padding: 16px;
  box-shadow: var(--shadow);
}
.grid { display: grid; gap: 14px; }
.grid.two { grid-template-columns: minmax(320px, 1fr) minmax(440px, 1.6fr); margin-top: 14px; }
.card + .card, section.card { margin-top: 14px; }
.filters-card { margin-top: 0; }

/* Health chips + notices --------------------------------------------------*/
.health { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.chip {
  display: inline-flex; align-items: center; gap: 7px;
  border: 1px solid var(--ring); border-radius: 999px;
  padding: 4px 11px; font-size: 12px; font-weight: 600; color: var(--ink-2);
  background: var(--surface);
  white-space: nowrap;
}
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--muted); flex: none; }
.dot.good { background: var(--good); }
.dot.bad { background: var(--critical); }
.dot.live { animation: pulse 1.6s ease-in-out infinite; }
@keyframes pulse { 50% { opacity: 0.35; } }

.notice {
  padding: 10px 14px; border-radius: 10px; margin: 0 0 12px;
  background: var(--warning-wash); color: var(--warning-text);
  border: 1px solid var(--ring); font-size: 13px;
}
.notice.info { background: var(--accent-wash); color: var(--accent-strong); }
.notice.error { background: var(--critical-wash); color: var(--critical-text); }

/* Forms ------------------------------------------------------------------ */
.field { display: grid; gap: 5px; min-width: 0; }
.field label, .label { font-size: 12px; color: var(--ink-2); font-weight: 550; }
input, select {
  width: 100%; min-width: 0;
  border: 1px solid var(--hairline); border-radius: 9px;
  padding: 8px 10px; background: var(--surface); color: var(--ink);
  font: inherit;
}
input:focus-visible, select:focus-visible, button:focus-visible, a:focus-visible {
  outline: 2px solid var(--accent); outline-offset: 1px;
}
input[type="checkbox"] { width: 15px; height: 15px; padding: 0; accent-color: var(--accent); }
input[type="file"] { padding: 7px; }
input::file-selector-button {
  font: inherit; border: 1px solid var(--hairline); border-radius: 7px;
  background: var(--surface-2); color: var(--ink); padding: 5px 10px; margin-right: 10px; cursor: pointer;
}
.check-row { display: flex; align-items: center; gap: 8px; margin: 12px 0; color: var(--ink-2); cursor: pointer; }
.form-error { color: var(--critical-text); font-size: 13px; min-height: 18px; margin: 10px 0 6px; }

/* Buttons ------------------------------------------------------------------*/
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  min-height: 36px; padding: 7px 13px;
  border: 1px solid var(--hairline); border-radius: 9px;
  background: var(--surface); color: var(--ink);
  font: inherit; font-weight: 550; cursor: pointer; text-decoration: none;
  white-space: nowrap; transition: background 120ms, border-color 120ms;
}
.btn:hover { background: var(--surface-2); border-color: var(--muted); }
.btn.primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn.primary:hover { background: var(--accent-strong); border-color: var(--accent-strong); }
.btn:disabled { opacity: 0.55; cursor: not-allowed; }
.btn-block { width: 100%; }
.btn.mini { min-height: 30px; padding: 4px 10px; font-size: 12.5px; }
.icon-btn { min-width: 36px; padding: 7px; font-size: 15px; }
.btn.busy { position: relative; color: transparent !important; pointer-events: none; }
.btn.busy::after {
  content: ""; position: absolute; inset: 0; margin: auto;
  width: 15px; height: 15px; border-radius: 50%;
  border: 2px solid var(--muted); border-top-color: transparent;
  animation: spin 700ms linear infinite;
}
.btn.primary.busy::after { border-color: #fff; border-top-color: transparent; }
@keyframes spin { to { transform: rotate(360deg); } }

/* Filters ------------------------------------------------------------------*/
.filters { display: grid; grid-template-columns: repeat(5, minmax(120px, 1fr)); gap: 10px; align-items: end; }
.filter-actions { grid-column: span 5; display: flex; gap: 9px; flex-wrap: wrap; }

/* KPI tiles ---------------------------------------------------------------*/
.kpis {
  display: grid; gap: 10px; margin-top: 14px;
  grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
}
.kpi {
  background: var(--surface); border: 1px solid var(--ring); border-radius: 12px;
  padding: 12px 14px; box-shadow: var(--shadow); min-height: 78px;
}
.kpi .kpi-label { font-size: 12px; color: var(--ink-2); font-weight: 550; }
.kpi b { display: block; font-size: 24px; font-weight: 650; line-height: 1.25; margin-top: 5px; letter-spacing: -0.01em; }

/* Tables ------------------------------------------------------------------*/
.table-head { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; flex-wrap: wrap; }
.table-head h2 { margin: 0; }
.scroll { overflow: auto; max-height: 430px; border: 1px solid var(--hairline); border-radius: 10px; }
.scroll.tall { max-height: 560px; }
table { width: 100%; border-collapse: collapse; font-size: 13.5px; }
th, td { text-align: left; padding: 9px 11px; border-bottom: 1px solid var(--hairline); vertical-align: top; }
th {
  position: sticky; top: 0; z-index: 1;
  background: var(--surface); color: var(--muted);
  font-size: 11.5px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em;
  white-space: nowrap;
}
th.num-h, td.num { text-align: right; }
td.num { font-variant-numeric: tabular-nums; white-space: nowrap; }
th.actions-h { width: 1%; }
tbody tr:hover { background: var(--surface-2); }
tbody tr:last-child td { border-bottom: 0; }
.cell-strong { font-weight: 600; }
.lead-cell { min-width: 180px; max-width: 340px; color: var(--ink-2); }
.empty-cell { color: var(--muted); text-align: center; padding: 26px 10px; }
#callsTable { min-width: 920px; }
#dailyTable { min-width: 640px; }
.load-more-row { display: flex; justify-content: center; margin-top: 12px; }
.load-more-row .btn.hidden { display: none; }

/* Status pills — color never carries state alone; the label always names it */
.status {
  display: inline-flex; align-items: center; gap: 6px;
  border-radius: 999px; padding: 3px 10px;
  font-size: 12px; font-weight: 600; white-space: nowrap;
  background: var(--surface-2); color: var(--ink-2);
}
.status::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; opacity: .75; }
.status-dispatching, .status-dialing { background: var(--accent-wash); color: var(--accent-strong); }
.status-connected { background: var(--good-wash); color: var(--good-text); }
.status-connected::before { animation: pulse 1.6s ease-in-out infinite; }
.status-completed { background: var(--good-wash); color: var(--good-text); }
.status-no_answer, .status-silent_timeout { background: var(--warning-wash); color: var(--warning-text); }
.status-interrupted { background: var(--serious-wash); color: var(--serious-text); }
.status-failed, .status-transfer_failed { background: var(--critical-wash); color: var(--critical-text); }

/* Admin ------------------------------------------------------------------ */
.admin-actions { display: flex; gap: 10px; align-items: end; flex-wrap: wrap; }
.admin-actions .field { min-width: 170px; flex: 1; }
.exports { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 14px; }

/* Dialogs ------------------------------------------------------------------*/
dialog {
  border: 1px solid var(--ring); border-radius: 14px; padding: 0;
  max-width: 900px; width: calc(100% - 28px);
  background: var(--surface); color: var(--ink);
  box-shadow: var(--shadow-lg);
}
dialog::backdrop { background: rgba(9, 12, 20, 0.55); backdrop-filter: blur(2px); }
.dialog-head { display: flex; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--hairline); }
.dialog-body { padding: 18px; max-height: 76vh; overflow: auto; }
.facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(175px, 1fr)); gap: 10px; }
.fact {
  background: var(--surface-2); border: 1px solid var(--hairline); border-radius: 9px;
  padding: 10px; min-height: 60px; overflow-wrap: anywhere;
}
.fact small { display: block; color: var(--muted); margin-bottom: 3px; font-size: 11.5px; }
.summary-box { background: var(--accent-wash); color: var(--ink); border: 1px solid var(--ring); border-radius: 10px; padding: 12px 14px; font-size: 14px; }
pre.transcript {
  white-space: pre-wrap; overflow-wrap: anywhere;
  background: var(--surface-2); border: 1px solid var(--hairline);
  padding: 12px; border-radius: 9px; margin: 0;
  font: 12.5px/1.6 ui-monospace, SFMono-Regular, Consolas, monospace;
  color: var(--ink-2);
}
.cost-table { border: 1px solid var(--hairline); border-radius: 9px; overflow: auto; }
.cost-table table { min-width: 520px; }

/* Login ------------------------------------------------------------------ */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.login-card { width: min(380px, 100%); padding: 26px; }
.login-card .field { margin: 12px 0; }

/* Toasts ------------------------------------------------------------------*/
.toasts { position: fixed; right: 16px; bottom: 16px; display: grid; gap: 8px; z-index: 50; max-width: min(380px, calc(100vw - 32px)); }
.toast {
  background: var(--ink); color: var(--page);
  border-radius: 10px; padding: 10px 14px; font-size: 13px; font-weight: 550;
  box-shadow: var(--shadow-lg); animation: rise 160ms ease-out;
}
.toast.error { background: var(--critical); color: #fff; }
@keyframes rise { from { opacity: 0; transform: translateY(6px); } }

/* Skeletons ---------------------------------------------------------------*/
.skeleton { position: relative; overflow: hidden; background: var(--surface-2); border-radius: 7px; color: transparent !important; min-height: 14px; }
.skeleton::after {
  content: ""; position: absolute; inset: 0;
  background: linear-gradient(90deg, transparent, var(--ring), transparent);
  animation: shimmer 1.4s infinite;
}
@keyframes shimmer { from { transform: translateX(-100%); } to { transform: translateX(100%); } }

/* Responsive --------------------------------------------------------------*/
@media (max-width: 1024px) {
  .filters { grid-template-columns: repeat(3, minmax(130px, 1fr)); }
  .filter-actions { grid-column: span 3; }
  .grid.two { grid-template-columns: 1fr; }
}
@media (max-width: 640px) {
  .shell { padding: 12px 12px 32px; }
  .filters { grid-template-columns: 1fr 1fr; }
  .filter-actions { grid-column: span 2; }
  .filter-actions .btn { flex: 1; }
  .kpis { grid-template-columns: 1fr 1fr; }
  .kpi b { font-size: 21px; }
  .facts { grid-template-columns: 1fr 1fr; }
  .dialog-body { padding: 14px; }
  .topbar { gap: 10px; }
}
@media (max-width: 420px) {
  .filters, .facts, .kpis { grid-template-columns: 1fr; }
  .filter-actions { grid-column: 1; }
}
@media (prefers-reduced-motion: reduce) {
  .dot.live, .status-connected::before, .skeleton::after, .btn.busy::after { animation-duration: 0.01s; animation-iteration-count: 1; }
  .toast { animation: none; }
}